Privacy Policy
Transparency, security, and strict data stewardship are central to how we deliver premium entrance solutions.
Contents
Related Legal Documents
1. Information We Collect
When you interact with Selects Mats, purchase doormats or entrance accessories, or browse our online catalog, we gather necessary data to deliver a smooth and dependable shopping journey. Information collected falls into two primary categories: directly provided and automatically gathered.
Direct Information
- • Full legal name and contact details
- • Billing and residential delivery addresses
- • Email address and telephone number
- • Order customisation notes & inquiries
Technical Data
- • IP address and general geographic region
- • Browser version, device model, and OS
- • Referrer URLs and page interaction timestamps
- • Shopping cart state and filter preferences
2. How We Use Your Information
We handle your personal records exclusively under lawful grounds—specifically for fulfilling our contract with you, meeting legal duties, and servicing our legitimate commercial interests without infringing on your privacy rights.
Order Execution & Dispatch
To process orders, arrange precision shipping with verified parcel carriers, and deliver tracking notifications.
Customer Care & Product Support
To resolve sizing inquiries, provide floor care recommendations, process returns, and answer questions.
Fraud Detection & Prevention
To prevent unauthorized financial transactions and safeguard our storefront from bad actors.
3. Payment Processing & Financial Security
Selects Mats does not store, log, or hold raw payment card credentials, CVV codes, or bank account numbers on our web servers. All payment transactions are routed via certified PCI-DSS Level 1 compliant gateway partners.
Security Standards: All data transmitted during checkout is encrypted using Transport Layer Security (TLS 1.3/256-bit encryption). Tokenized payment references ensure your banking credentials remain completely confidential.
5. Third-Party Sharing
We never monetize, rent, or trade your personal details to outside brokers or advertising networks. We share minimum required information solely with vetted service providers bound by confidentiality terms:
Logistics Couriers
Name and address provided exclusively for parcel routing and door delivery.
Payment Processors
Encrypted token verification for checkout authorization and fraud screening.
Hosting & Storage
High-security cloud infrastructure adhering to industry encryption protocols.
6. Your Privacy Rights
Depending on your regional jurisdiction, you hold concrete rights concerning your personal information, including:
To exercise any of these entitlements, send a formal request through our Contact Us page. We evaluate and respond to all verified requests within thirty (30) business days.
7. Data Retention & Children's Privacy
We retain transactional records only for the period necessary to fulfill tax, warranty, and accounting obligations mandated by commercial statutory legislation. When records exceed this lifespan, they are irreversibly destroyed or permanently anonymized.
Our storefront is directed at general adult consumers. We do not intentionally solicit or collect personal records from children under sixteen (16) years of age. If you believe a minor has submitted personal data to us, notify our team immediately for prompt deletion.
8. Contact Our Privacy Team
If you have any questions, complaints, or inquiries regarding our privacy standards and data processing practices, please get in touch:
Selects Mats Privacy Office
Official inquiries & data governance department
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