01
Return Eligibility Conditions
To qualify for a standard return and full refund on your Selects Mats purchase, the following requirements must be met:
- The return request must be initiated within 30 calendar days from the delivery confirmation date.
- The doormat must be in its original, unused condition, clean, free from pet hair, dirt, outdoor debris, and visible wear.
- Items must include all original tags, backing protective bands, and original packaging materials.
- Proof of purchase, such as your 6-digit order confirmation number or checkout email receipt, is required.
02
Items Not Eligible for Return
Certain categories cannot be returned under our standard 30-day change-of-mind policy:
Custom-Sized or Personalized Mats
Products tailored with custom dimensions, bespoke monogram lettering, or custom laser engraving.
Final Clearance & Sample Sales
Warehouse inventory marked as Final Sale or purchased during end-of-line liquidation events.
03
Step-by-Step Return Process
1
Initiate Return Request
Contact our support desk via our Contact Page or use the instant validation assistant on this page with your order number.
2
Receive RMA & Return Label
Our logistics team will verify your order within 24 hours and issue a Return Merchandise Authorization (RMA) along with drop-off instructions.
3
Package & Ship Product
Securely package your clean mat in its original outer box or sturdy flat carton to prevent transit creasing, and hand it to the designated courier.
4
Inspection & Reimbursement
Once inspected at our fulfillment center (1-2 business days), your refund is immediately transferred back to your original payment channel.
04
Shipping Costs for Returns
Return shipping responsibilities depend on the circumstance of the return:
| Return Reason |
Shipping Cost Responsibility |
Restocking Fee |
| Manufacturing Defect / Transit Damage |
100% Covered by Selects Mats |
$0.00 (None) |
| Incorrect Item Sent by Us |
100% Covered by Selects Mats |
$0.00 (None) |
| Customer Preference / Change of Mind |
Standard carrier rate deducted or customer paid |
$0.00 (None) |
For complete delivery and standard shipping terms, please consult our Delivery and Payment Guide.
05
Refund Processing Timelines
Once issued, the time required for funds to reflect in your financial statement depends on your card issuer or banking provider:
- Credit / Debit Cards: 3 to 5 business days after approval notice.
- Digital Wallets (Apple Pay / Google Pay): 1 to 3 business days.
- Interac / Direct Bank Transfer: 1 to 2 business days.
